F.A.Q. General Questions

What forms of payment do you take?              
We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. You can also mail us your business or personal check. Because these are custom/personalized signs made to order, production work will not begin and your sign will not be shipped until your payment in full is received and processed. If paying by check, we wait for your check to clear before beginning production or shipping.

How can you offer such great prices on your signs?
Our sign engineers are creative innovators who seek out new materials and manufacturing methods that can be leveraged across many applications and customers.  We have developed manufacturing processes that are extremely efficient; and it is this high degree of efficiency that allows us to create many more signs in much less time than our competition.  We use parametric design on our computer aided sign making systems and techniques to manufacture high-impact, low maintenance signs that will endure for years. 
The end result is a huge savings to our customer without sacrificing quality.

Do you offer any Lease options?
Yes, "Lease to Purchase" options are available for our larger sign purchases. Contact us for further info and details on this program. We can have a representative promptly contact you to discuss your payment plan options and see if leasing is right for you.

Do you offer any RUSH service if I'm in a hurry?
Yes, we do offer RUSH service if you are up against a deadline. However you must call and tell us your deadline after placing your order so we can determine your best shipping method and timeline. Depending on our current workload, RUSH service may not be available at all times of the year, please call first to inquire. Rush production service is not available on certain sign styles, Market Street or any carved signs. We will quote you a production timeframe when your order is placed.

(These are production prices only--do not include extra freight charges)

New England Style "Smooth Surface" Signs - Expedited Production Rush Charges
(signs shipped by truck/freight Rush charges are quoted per order)
Typical production/ship date - 10-14 business days from date of proof approval = $0
Expedited production - 7 days from date of proof approval = $35
Expedited production - 3 business days from date of proof approval = $45
Expedited production - next business day from date of proof approval = $59
Expedited production - same business day as ordered (if ordered before 11am EST*)= $129

Banners, Outdoor Signs, Yard Signs, Magnetic Signs, Posters, Vinyl Decals
Expedited Production/Shipping Rush Charges
Typical production/ship date - 3-4 business days from date of proof approval = $0
Expedited production - next business day from date of proof approval = $25
Expedited production - same business day as ordered (if ordered before 11am EST*) = $49

Can I be safe ordering online?
Yes. Our ordering page/shopping cart uses a secure encrypted server so you can feel perfectly safe entering your info/payment online. We do not sell our names either, we want you all to ourselves!
Am I limited in the number of words or letters?
No you are not. But keep in mind the more wording on the sign...the smaller the type size will be.

How do I mount my sign when I get it?
Complete instructions will be mailed or emailed to you with your receipt or included with your sign shipment.

Can I have high resolution artwork of my sign layout?
After your order has been completed and shipped, You can purchase high resolution artwork of your sign layout. Great for your own promotional use on print ads, web sites, invoices, letterheads, etc. We will send you a high resolution .pdf, .tif and .jpg. The cost is $99. emailed to you or $119. mailed to you on a CD.

Do you ship outside of the United States?
We currently ship to all 50 US states only. Additional ship charges may apply for customers in Alaska, Hawaii (your shipping will be quoted on a per order basis).

F.A.Q. for our "New England Style" signs

Will these signs crack, peel or rot like wood and what are they made of?
The small, large,  jumbo and magnum size "smooth surface" signs are made using a computer cut high quality printed outdoor vinyl transfer applied to a 1/2" thick PVC signboard. This is then covered with a clear laminate vinyl to add further protection. The Grand and Pro size signs use a computer cut high quality printed outdoor vinyl transfer applied to your choice of a composite aluminum 1/4" thick signboard (Alumacorr) or a strong 1" thick solid PVC signboard. These are rigid, strong and lightweight and handle all weather conditions very well. They  will not rot, crack, splinter, warp or peel like painted wood does. We use the highest quality 8-year high performance vinyl (min. expected life span) on all signs. You also have the option to purchase the correct stainless steel hanging/mounting hardware in our sign accessories section.

How long does it take to get my sign?
Most New England Style "smooth surface" signs are shipped within 2 weeks on average from the date of your proof approval. Sometimes larger more elaborate signs will require some extra time. For our carved style signs, typically allow 4 or more weeks production time (depending on current workload). If you need your sign faster, please let us know when you order. We can usually accommodate RUSH orders (extra charges may apply).

Can I see a proof of my sign before production?
Yes, after your order is placed our graphic artist will design your sign and then email you a proof for your review/approval (within a few days of your order). After we get proof approval from you your credit card will be charged and we will then build and ship your sign asap. The sign proofs you receive will reflect the options you chose while designing/ordering your sign. Changes can be made to your initial proof/layout if needed. We want you to be happy with your sign layout before we build your sign.

How much does shipping cost for "New England Style Signs"?
We ship UPS whenever possible. Small signs = $14. Large signs = $18. Extra Large = $24. Jumbo signs are $35. Signpost shipping is $20 and up (oversized item). All 2-post Complete System signs cost $35 to $55 to ship depending on size (2 oversized items).  All UPS shipping costs will automatically be added before checkout.

How does "Freight Delivery" work on larger size signs?
If your order requires freight shipment we will quote you a price before proceeding. Grand and Pro sized signs will ship on a skid by motor freight at actual cost. All of our sign products that do ship by freight are considered  "curbside delivery," which means that the driver will unload the shipment at the end of your driveway or the entryway of your building. They will usually only enter your property if they feel there is enough room to navigate their truck. Items difficult to move from the truck may require your assistance. Occasionally, drivers will offer to take boxes to your door or garage, but they should not be expected to do so. Please CLICK HERE to read info on "What to do when your sign arrives by the freight/shipping company."

Freight Delivery: Hard-to-Reach Destinations:
Let us know at the time you place your order if you live on a narrow or winding road that may be difficult for a full-size truck to navigate. The freight company may need to switch to a smaller truck, and advance notice will save you a lot of time and money and make delivery go more smoothly. Lift Gate service delivery may be available for an extra fee if requested.
Please contact us for more info.

F.A.Q. for our Vinyl Banners

How much does shipping cost for vinyl banners?
Most banners will ship UPS. The 1st banner costs $9. to ship and ea. additional banner adds $3. to the shipping. Large quantities of banners will have a discounted ship rate.

What are these vinyl banners made from?
Our "standard" style banners are made using a 10 oz. vinyl material. Our "Deluxe" style banners are made using a heavier 13 oz. vinyl material. All of our banners use a state of the art printing system utilizing UV stabilized outdoor inks.

How fast do the vinyl banners ship?
Most banner orders ship within 3-4 business days. If it's going to take longer, we will tell you.

F.A.Q. for our Market Street Signs

What materials are used in your Market Street Signs?
All sizes of our Market Street Church Signs are made using a digitally printed outdoor vinyl transfer applied to a 1" thick solid building grade PVC signboard.  They are rigid, strong and lightweight and handle all weather conditions very well.  Our Market Street signs also include a complete set of magnetic letters/numbers allowing for an aesthetic "clean" look to your sign. No old fashioned plastic letters to yellow and blow away.

Are your Market Street signs back-lit?
We do not presently offer our Market Street signs in a back-lit version. However, to light up our signs, we recommend you simply place some inexpensive low wattage outdoor landscape lighting on the ground in front of your sign. This is a much more "user friendly" economical way to light up your sign. No more expensive bulbs or ballasts to worry about using this method.

How Long Does It Take To Build My Market Street Sign?
Our typical production time on our Market Street signs can be from 2-4 weeks depending on current production schedule in our shop. We will quote you your estimated time frame when your order is placed.

Our Warranty:
Under normal use and service should the sign material used in our signs we offer peel, fail or fade within one year of invoice date, under normal usage, we will repair or replace the product (at our option). Customer may be required to return defective product at their expense. We will then repair or replace the product and ship back to customer at our expense. Sign Stuff, Inc. reserves the right to require visual documentation of the claim before assuming any responsibility under the provisions of this warranty. Removing and reinstalling repaired or replacement parts is the responsibility of the owner. This warranty covers normal use and service. We do not offer a warranty against any damage caused to your sign by weather (wind, rain, ice, snow, tornados, hurricanes, etc.), vandalism, graffiti, theft, vehicular damage, bullet holes, etc. Customer must contact Sign Stuff, Inc. within thirty (30) days of damage or malfunction.
Upon delivery, incidental blemishes and scratches are considered normal unless they can be viewed from 20 feet or further under normal use conditions. You may notice some very small "air bubbles" in your sign vinyl, do not be alarmed, this is normal and they usually dissipate over time. We assume no liability for damage caused by careless handling or poor installation. In the event the sign is noticeably damaged during shipping it is the responsibility of the customer to refuse delivery causing the sign to be returned to us for repair or replacement.. If you notice a problem with your sign after unwrapping it (concealed shipment damage, etc.), please contact us within 5 days after receipt of your sign. Customer will be required to keep ALL packaging materials that came with sign for possible inspection by the delivery company insurance inspector.

Customers are responsible for acquiring all applicable local permits for their new sign. Please do this prior to ordering and approving your new sign order.

Feel free to contact us at 888-454-0306 if you have any further questions.

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Sign Stuff, Inc
13604 Merriman Rd.
Livonia, MI 48150
Copyright 2009-13 sales@signstuff.com 888-454-0306